Refund Policy
7-day refund
You can ask for a full refund within 7 days of your purchase in either of these cases:
- the service doesn't work for you and we can't fix it together, or
- you changed your mind and no longer want the subscription.
The 7 days start on the day you receive your login details. After 7 days the purchase is final.
What is not covered
- Problems caused by an internet connection slower than 20 Mbps, or by an unstable home network. We're happy to help you troubleshoot, but a slow connection is not a service failure.
- Accounts suspended for breaking our Terms of Service, for example by sharing a login or streaming on more devices than your plan allows.
- The free trial, which costs nothing.
How to ask for a refund
- Send us a message on WhatsApp or email support@firesticktoiptv.com with your order number.
- Tell us briefly why. If it's a technical problem, we'll first offer to fix it with you.
- Once approved, your login is deactivated and the refund is sent.
How you get your money back
- Card and PayPal: refunded to the same card or PayPal account, usually within 5–10 business days depending on your bank.
- Crypto: refunded in the same coin to a wallet address you give us. We refund the dollar amount you paid, converted at the rate on the day of the refund, minus the network fee.
No automatic renewal
Our plans never renew on their own, so you will never be charged again without choosing to buy a new plan.
Contact
Firestick to IPTV · support@firesticktoiptv.com · WhatsApp support